Frequently Asked Questions

Testing Procedures

Q:  I forgot/lost my Ole Miss ID card. Can I still take the test?

A: Yes! We accept any official picture id such as a driver’s license or passport. If you have no form of ID, come to your scheduled test time and the proctors will give you further instructions.

Q:  Can I take my test early (meaning prior to test week)?

A: No. The only exception is for University-approved functions. Please discuss your issue with your instructor.

Technical Issues with Pearson’s MyLab (Math 123, 125, 261-4)

Q:  My MyLabs software won’t let me log in — it has a “timeout error”. What’s going on?

A: Sometimes, the software will timeout, especially often on Mac computers.  There are a few ways you can try to fix this. Please note that Safari is not compatible with Pearson’s MyLab, so try a different browser such as Firefox or Chrome.  If that isn’t the problem, try clearing your browser’s cache or deleting your cookies. A quick Google search can tell you how to do this for whichever browser you are using.

Technical Issues with Hawke’s Learning Systems (Math 115, 120, 121, 167, 267, 268)

Q:  I can not remember my password. What do I do?

A: You can reset your password at the following link. https://learn.hawkeslearning.com/Portal/User/Login#