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Mathematics Lab
University of Mississippi Mathematics Lab

Frequently Asked Questions

Testing Procedures

Q:  I forgot/lost my Ole Miss ID card. Can I still take the test?

A: Yes! We accept any official picture id such as a driver’s license or passport. If you have no form of ID, come to your scheduled test time and the proctors will give you further instructions.

Q:  Can I take my test early (meaning prior to test week)?

A: No. The only exception is for University-approved functions. Please discuss your issue with your instructor.

Technical Issues with Pearson’s MyLab (Math 115, 123, 125, 261-4)

Q:  My MyLabs software won’t let me log in — it has a “timeout error”. What’s going on?

A: Sometimes, the software will timeout, especially often on Mac computers.  There are a few ways you can try to fix this. Please note that Safari is not compatible with Pearson’s MyLab, so try a different browser such as Firefox or Chrome.  If that isn’t the problem, try clearing your browser’s cache or deleting your cookies. A quick Google search can tell you how to do this for whichever browser you are using.

Technical Issues with Hawke’s Learning Systems (Math 120, 121, 267, 268)

Q:  I took the course on an installed platform several semesters ago and I can’t find my access code. What do I do?

A: Your access code can be retrieved at any time. Visit the following link and fill out the form.


Technical Issues with Hawke’s Learning Systems (WEB Version)  (Math 120, 121, 267, 268)

Q:  I can not remember my password. What do I do?

A: You can reset your password at the following link.